WISP News 4.2.2015

SNAPS in Focus: Family Homelessness Part I

Norm Suchar, Director of the Office of Special Needs Assistance Programs, releasedthis letter that highlights some key steps that all communities can take to ensure that as a nation we end family homelessness by 2020. 

Preferred Web Browsers for Using ServicePoint

Want to know what web browsers are preferred for using ServicePoint? Check out this document.

ICA Staff Availability: April 7-8

ICA staff will be attending an in-service training on Tuesday, April 7th and Wednesday, April 8th. During that time we will not have access to phones, but will have occasional access to email. Please send any issues to the WISP help desk and we will respond during breaks in the training.  

April Training Opportunities

Check out training opportunities for April on our website:  


Why is the Internet so slow?
Frustrated by the speed of website page loads, or having difficulty getting websites to load at all? You are likely not alone. America’s internet infrastructure works a lot like the airline industry. To get to its destination, data travels through various hubs. And similar to airline hubs where you are often stranded for hours on end for a number of reasons (or just because O’Hare in Chicago is the worst,) your data can also experience a backlog in getting to its destination. Sometimes this may affect your use of WISP and ART, but also any other site you may use during the course of a day. If you think things are slower than normal, you can check the status of the internet and its hubs using the Internet Pulse website:
The site is pretty basic. If there are some minor delays, a “hub” will highlight in yellow. If there are major back-ups, the “hub” will be highlighted in red.  The more red hubs you see, the slower the internet will be, and in some cases access to certain websites will be unavailable altogether. In those cases the best thing you can do is to be patient and wait for the speed issues to be resolved.  

 For more tips and tricks, visit previous newsletters in the WISP News Archive.